Magic Rating: The Best New Software for Generating Reviews

/Magic Rating: The Best New Software for Generating Reviews

Magic Rating: The Best New Software for Generating Reviews

We’re excited to announce the launch of Magic Rating, our newest platform to help your aesthetic practice generate more reviews from patients!

We all know that online reviews are tough to get. I’ve written several articles in the past with different tips and ideas, including thank you cards, QR codes, and more. We’ve even tried tablet-based apps that mask IP addresses, but with little luck.

So how does Magic Rating work? We offer two modes, email or kiosk mode. Email mode works just like an other email marketing campaign you’d run. You simply upload your list and the software sends out an email to all your patients asking for feedback and a 1 to 10 rating (10 being the highest). Patients who give you 8 or above will receive a follow up ‘thank you’ email asking them to kindly publish this review on Real Self, Google+ or Yelp.

new-feedback

Patients who leave you anything less than 8 stars will receive a different follow-up email that does not ask for a published review. Instead, your response would say something like “We’re sorry you didn’t have the optimal experience…” You’ll want to reach out to these patients to see if you can address their concerns and potentially avoid a negative review online.

Kiosk mode works similarly to email mode, except the initial feedback is done via tablet or laptop in the office. Think of this as your outtake process, and it should done when the patient is happiest. Since you’re getting the patient when they’re happiest you’re more likely to get positive feedback, which in turn may result in a review. Just like with email mode, any negative feedback can be addressed immediately.

You can also utilize the Magic Rating’s testimonial widget to display your feedback, even if this hasn’t translated into reviews. The manual control even allows you to display reviews based on star rating.

gfs-testimonials16

The Magic Rating platform comes with a dashboard for you to monitor activity. You’ll see how many responses you’re getting, along with how many reviews that turns into.

It’s time to stop hoping for satisfied patients. Ensure you are meeting your patients’ needs and growing your online reviews with Magic Rating! Visit www.magicrating.com to sign up for your free demo!

 

 

 

By | 2016-12-23T12:42:15+00:00 December 2nd, 2016|Medical Reviews, News, Practice Reputation|0 Comments

About the Author:

Tom joined Matt in 2010, helping co-found Turbo Medical Marketing. As COO, Tom oversees all production and works directly with both the executive team and the Account Managers. Tom has helped to formulate systems and processes for sales, business development, internal marketing, service offerings, client intake, and employee hiring and training. You can get a sense of Tom's marketing knowledge, as well as pick up some marketing tips and insights, by checking out the Turbo blog that he contributes to weekly. Tom has also spoken at several aesthetic conferences in the past about topics ranging plastic surgery technology to mobile marketing. Tom received his B.A. in Business Management Economics from the University of California at Santa Cruz. He is a former collegiate rugby player and he enjoys golfing, snowboarding, hiking, and playing with his dog Yogi in his spare time. He's also a mentor with the Big Brothers, Big Sisters program in Charleston. Tom lives with his wife Lindsay in Mt. Pleasant, SC.

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